Very very impressed. The jacket was for my daughter in law as she has to go to her grandmother 's funeral. She was upset she had nothing to wear. I ordered on Saturday afternoon and it arrived Sunday morning. I was able to take it to her Sunday afternoon and it fitted perfectly. I completed the survey to say it had arrived and I was trying to say how impressed I was, but it apologised for not coming when expected. I wanted to say thank you as it had arrived so quickly. Maybe the survey could have a section for saying thank you. We don't always want to complain. So many thanks.